IT support for companies
An employee who cannot log in. A printer that just broke down today. A mailbox that crashes when a quotation has to be sent out. Small things, until they take half a day.
With IT support from Nexer, you have one number to call and one familiar face who knows your environment. No ticket number in an anonymous system, but someone who knows how you work.
One song
No selection menu
Familiar face
Knows your surroundings
Quick watch
Usually at a distance
IT SUPPORT
What our IT support can help you with
Our service desk solves the kinds of problems you don’t want to make time for yourself
on a daily basis:- Logins, passwords and accounts that don’t work
- Microsoft 365, Teams, Outlook and SharePoint that behave strangely
- Laptops, phones and peripherals that malfunction
- Printers, network connections and Wi-Fi that drop out
- New employees who have to be able to do everything on day one
- Doubt whether an email is phishing, Rather ask for one too many
ACCESSIBILITY
How quickly you will be helped
You don’t get a menu, but someone on the line who knows your area. In most cases, we will watch with you remotely shortly afterwards. We lay down exactly what you can expect in terms of accessibility and response time in advance in the service agreements, so that there is no discussion about it afterwards.
WORKING TOGETHER
Even if you already have your own IT professional
Support doesn’t have to be an all-or-nothing choice. Some customers leave everything to us. Others have someone internally who takes care of most of it themselves and call on us during peak periods, holidays or issues that require specialist knowledge. That is also possible.
BENEFITS
Why companies choose Nexer
One point of contact
No changing engineers to whom you have to explain your situation every time.
We know your environment
Faster solutions start with knowing how everything is set up at your company.
We also call back
You hear what the status is, even if it takes longer than hoped.
Short lines of communication with the rest
Cloud, network, security and workplaces are with the same party. No one points to another supplier.
HOW IT WORKS
How it works when you call
You report it
By phone or e-mail. No selection menu.
We take a look
Usually remotely and with your permission, so you don’t have to explain what you see.
We solve it
If that is not possible remotely, we will visit you.
We look at why it happened
We tackle recurring problems at the cause, not every week.
CUSTOMER CASES
Companies we help every day
Body Supplies
Managed
Care taken care of
Managed
Zainab Foods
Managed
Body Supplies
Managed
Thal Technologies
Managed
Electronics By Knowledge
Managed
WHY NEXER That's
why you choose Nexer
Personal approach and customization
No ready-made packages, but IT that is tailored to how your company actually works and where it wants to grow.
Efficiency and cost savings
We tailor your IT environment to what your business really needs, so you don't pay for redundant features or licenses.
Innovation at your pace
Whether you want to switch quickly or prefer to innovate step by step: we ensure that your IT environment always matches this.
Proactive
We think ahead. With proactive monitoring and advice, we identify risks before they become a problem in the workplace.
FAQ
Frequently asked questions about IT support
All direct help to users: login problems, software that does not work, hardware that malfunctions, network and printer failures and questions about working safely. In short, everything that prevents someone from continuing with their work. Even the little things that people think they shouldn’t call for. It is precisely these that take the most time together.
IT support is help when something goes wrong. IT management is the prevention of this: monitoring, updates, backups and security that are arranged on an ongoing basis. Support is reactive and per incident, management is proactive and structural. Most companies eventually have both, but it’s fine to start with support and see if the broader management makes sense later.
Yes. Your employees will then report directly to our service desk and you will no longer have to be the intermediary for IT questions. This often saves more time than people estimate in advance: in practice, in many companies it is the director or the office manager who is called in between. We agree in advance who can come to us for what.
We solve most of it remotely, because that is the fastest for everyone. You don’t have to wait until someone can drive. For hardware, work on the network or situations where watching is really not enough, we come to your location. Our office is in Zeewolde and we work for companies in Flevoland, Utrecht and the Veluwe.
That depends on the number of employees who use the support, and whether you purchase it separately or as part of a broader collaboration. In any case, what we determine in advance: what is and is not covered, how you reach us and what you can expect in terms of response time. After a short conversation in which we go through your situation, you will receive a concrete proposal, so that you will not be faced with surprises afterwards.
CONTACT
Is something stuck now?
Call 06 16 07 78 30 or request IT support below. We’ll let you know what we can do, even if it’s less than you thought you needed.
Do you not only want help with problems, but outsource the entire management? Then take a look at IT management.
