Outsourcing workplace management

Workplace management is about the side your employees have to deal with: the laptop, the phone, the software on it, the account and the security of that device. System management is one layer deeper and is about the systems to which those workstations connect, such as servers, storage and the underlying infrastructure. Network management is something different and revolves around the connection itself: firewall, switches, Wi-Fi and internet. Most SMBs need all three, but to varying degrees. If you work entirely in the cloud, there is little left of classic system management and the focus is on the workplace.

We charge a fixed amount per workplace per month. What that amount will be depends on a number of things: how many workplaces you have (the more users, the lower the rate per piece), whether you work with fixed computers or laptops, whether you buy the hardware yourself or purchase it from us, and what level of service you want. The standard amount includes management and updates, monitoring, antivirus and endpoint security, license management and the service desk. We budget hardware, migrations and projects separately, so that your fixed monthly costs remain predictable. After a short intake, you will receive a proposal stating in black and white what is and is not included.

In practice, it starts to pay off around ten workplaces. Below that, you can often manage with someone who does it on the side. Between ten and fifty employees it is usually the best choice: too little work to hire your own IT person, too much to do it in between. Above fifty you often see a combination: your own IT employee who is the point of contact for colleagues, with us underneath for management, security and the backstop in case of vacation or illness. You can also come to us with five workplaces, but then we will honestly say whether it will give you enough.

You report it to the service desk. We first see if it can be solved remotely, because a large part of the “broken” laptops turn out to be a software problem. If there is really hardware broken, we will arrange the repair or warranty handling. In the meantime, your employee will receive a loaner device that we will prepare with the same accounts and software, so that he can continue working as usual. Because the files are in the cloud and not locally on the device, nothing is usually lost. That is exactly why we do this design as standard.

Yes, provided you do it in phases. We start with an inventory: which devices are there, which licenses are running, who manages what and what agreements are still open with your current party. Then we take over the management, usually monitoring and support first, and only later the adjustments that have an impact. What is noticeable, we plan outside office hours or in a quiet week. As a rule, your employees will notice little of the transition, except that they call another number if there is something. We do not ask you to terminate your contract until it is clear how the transfer will proceed.